EntrustedMail - Notification messages are not being sent to recipients. – Incident details

All systems operational

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Notification messages are not being sent to recipients.

Resolved

Affected

EntrustedMail Secure Portals

Operational from 7:58 PM to 7:58 PM

EntrustedMail NA Region Secure Message Portal

Operational from 7:58 PM to 7:58 PM

  • ResolvedUTC

    The EntrustedMail service experienced an issue today, which caused recipient notification messages to go undelivered.

    Sent messages, that triggered the Secure Portal method of delivery, were delivered to the Secure Portal, however, recipient notifications were not delivered.

    We apologize for the inconvenience that has been caused due to this incident.