EntrustedMail - Notice history

All systems operational

EntrustedMail Access Management Portal - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

EntrustedMail Email Archiving - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023
100% - uptime

EntrustedMail NA Region Secure Message Portal - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

EntrustedMail EU Region Secure Message Portal - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

EntrustedMail DE Region Secure Message Portal - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023
100% - uptime

EntrustedMail US Region Encryption Gateway - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

EntrustedMail EU Region Encryption Gateway - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

EntrustedMail DE Region Encryption Gateway - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023
100% - uptime

Secure Cloud (Zix) Encryption Gateway - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Secure Cloud (Zix) Secure Message Portal - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Secure Cloud (Zix) Advanced Threat Protection - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

Microsoft 365 recipients notification messages for secure messages are being delivered to the recipients Junk Email Folder.
  • Resolved
    Resolved

    Secure portal notification messages being routed to the Junk folder, for Microsoft 365 recipients, has been marked as resolved.

    Our apologizes for the inconvenience caused by this event.

  • Monitoring
    Monitoring

    Our network team, working with Microsoft 365 engineers, have resolved this issue. Secure portal notification messages are no longer being routed to the Junk folder, for Microsoft 365 recipients, as a result of this issue.

    Our apologizes for the inconvenience caused by this event.

  • Identified
    Identified

    We are continuing to work with Microsoft on this issue. Microsoft engineers are running diagnostics at the back end; unfortunately, the diagnostic efforts take time to propagate throughout the Microsoft 365 environment.

    The next update will be provided within 24 hours.

  • Investigating
    Investigating

    Secure Portal Notification Messages, delivered to recipients using Microsoft 365, are being delivered to the Junk Email folder.

    We are currently investigating this incident.

Dec 2022

Notification messages are not being sent to recipients.
  • Resolved
    Resolved

    The EntrustedMail service experienced an issue today, which caused recipient notification messages to go undelivered.

    Sent messages, that triggered the Secure Portal method of delivery, were delivered to the Secure Portal, however, recipient notifications were not delivered.

    We apologize for the inconvenience that has been caused due to this incident.

Nov 2022

No notices reported this month

Nov 2022 to Jan 2023

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