Notification messages are not being sent to recipients. - Incident details - EntrustedMail - Status

Notification messages are not being sent to recipients.

Resolved

Operational

Started over 3 years agoDecember 28, 2022Lasted less than a minuteDecember 28, 20227:587:58 PMUTC

Affected

EntrustedMail Secure Portals

EntrustedMail NA Region Secure Message Portal

Updates

Resolved
December 28, 2022 at 7:58 PMUTC
Resolved
December 28, 2022 at 7:58 PMUTC
The EntrustedMail service experienced an issue today, which caused recipient notification messages to go undelivered.

Sent messages, that triggered the Secure Portal method of delivery, were delivered to the Secure Portal, however, recipient notifications were not delivered.

We apologize for the inconvenience that has been caused due to this incident.