Microsoft 365 recipients notification messages for secure messages are being delivered to the recipients Junk Email Folder. - Incident details - EntrustedMail - Status

Microsoft 365 recipients notification messages for secure messages are being delivered to the recipients Junk Email Folder.

Resolved

Operational

Started over 3 years agoJanuary 16, 2023Lasted 12 daysJanuary 16, 20233:07 PMJanuary 28, 20231:21 PMUTC

Affected

EntrustedMail Secure Portals

EntrustedMail NA Region Secure Message Portal

Updates

Resolved
January 28, 2023 at 1:21 PMUTC
Resolved
January 28, 2023 at 1:21 PMUTC
Secure portal notification messages being routed to the Junk folder, for Microsoft 365 recipients, has been marked as resolved.

Our apologizes for the inconvenience caused by this event.
Monitoring
January 28, 2023 at 1:01 AMUTC
Monitoring
January 28, 2023 at 1:01 AMUTC
Our network team, working with Microsoft 365 engineers, have resolved this issue. Secure portal notification messages are no longer being routed to the Junk folder, for Microsoft 365 recipients, as a result of this issue.

Our apologizes for the inconvenience caused by this event.
Identified
January 18, 2023 at 2:03 AMUTC
Identified
January 18, 2023 at 2:03 AMUTC
We are continuing to work with Microsoft on this issue. Microsoft engineers are running diagnostics at the back end; unfortunately, the diagnostic efforts take time to propagate throughout the Microsoft 365 environment.

The next update will be provided within 24 hours.
Investigating
January 16, 2023 at 3:07 PMUTC
Investigating
January 16, 2023 at 3:07 PMUTC
Secure Portal Notification Messages, delivered to recipients using Microsoft 365, are being delivered to the Junk Email folder.

We are currently investigating this incident.