EntrustedMail - Notice history

All systems operational

EntrustedMail Access Management Portal - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

EntrustedMail Email Archiving - Operational

99.71% uptime
Aug 2026 · 100.0%Sep · 99.11%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

EntrustedMail NA Region Secure Message Portal - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

EntrustedMail EU Region Secure Message Portal - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

EntrustedMail DE Region Secure Message Portal - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

EntrustedMail US Region Encryption Gateway - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

EntrustedMail EU Region Encryption Gateway - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

EntrustedMail DE Region Encryption Gateway - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
99.95% uptime

Secure Cloud (Zix) Encryption Gateway - Operational

99.95% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 99.84%

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Aug 2026
Sep 2026
Oct 2026

Secure Cloud (Zix) Secure Message Portal - Operational

99.95% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 99.84%

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Aug 2026
Sep 2026
Oct 2026

Secure Cloud (Zix) Advanced Threat Protection - Operational

99.95% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 99.84%

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Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

Receiving "Unbalanced" reject for outgoing messages
ResolvedMajor outage3 hours 44 minutes
  • ResolvedUTC

    OpenText has marked this incident as resolved.

  • MonitoringUTC

    OpenText has restored service and continues to monitor the issue. We are not successfully passing messages to the Zix encryption service.

    Tracking Number: IM4015057

  • UpdateUTC

  • InvestigatingUTC

    Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages

    Incident Report for OpenText

    Update

    Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason.

    Teams are currently assembled and working to resolve the issue. We appreciate your patience.

    Tracking Number: IM4015057

    Posted 3 minutes ago. Oct 09, 2026 - 15:24 UTC

    Update

    Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification.

    Teams are currently assembled and working to resolve the issue.

    We appreciate your patience.

Sep 2026

EntrustedMail Email Archiving is available from certain regions.
ResolvedPartial outage21 hours 22 minutes
  • ResolvedUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident, we appreciate your patience.

  • InvestigatingUTC
    We are currently investigating this incident.

Aug 2026

No notices reported this month

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