EntrustedMail - Notice history

Affected Services

·         Network connectivity

Affected Users / Customers

·         Customers utilizing EntrustedMail services.

Expected Impact

·         Brief periods of increased latency or packet loss may occur during de-peering and re-peering.

·         No significant service interruption is expected.

Reason for Maintenance

·         One of our upstream network providers will be performing required maintenance.

·         To minimize customer impact, our engineers will proactively de-peer from this provider and re-peer once the maintenance is complete.

Actions Required

·         No action is required from customers.

We want to let you know about upcoming scheduled maintenance that will temporarily affect access to our services.

Maintenance Window:

• Date: August 17, 2025

• Time: 10:00 PM - 02:00 AM EST

• Duration: Approximately 4 hours

Impact:
During this time, the Access Managment Portal will be unavailable. All services will automatically resume once maintenance is complete. This will Maintenance Window will NOT impact mail flow.

Purpose:
This maintenance is part of our ongoing efforts to improve system performance, security, and reliability.

We recommend that you plan ahead for this downtime. If you have any questions or need assistance, please contact our support team at caredesk@entrustedmail.com.

Thank you for your understanding and continued trust.

Sincerely,

EntrustedMail Support Team

Maintenance Window:

• Date: August 15th, 2025

• Time: 7:00PM - 7:00 PM EST

• Duration: 48 Hours

Impact:
During this time, the Email Archiving Search portal may not be available at times. All services will automatically resume once maintenance is complete.

Purpose:
This maintenance is part of our ongoing efforts to improve system performance, security, and reliability.

We recommend that you plan ahead for this downtime to avoid disruptions. If you have any questions or need assistance, please contact our support team at caredesk@entrustedmail.com.