EntrustedMail - Notice history

All systems operational

EntrustedMail Access Management Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

EntrustedMail Email Archiving - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

EntrustedMail NA Region Secure Message Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

EntrustedMail EU Region Secure Message Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

EntrustedMail DE Region Secure Message Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

EntrustedMail US Region Encryption Gateway - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

EntrustedMail EU Region Encryption Gateway - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

EntrustedMail DE Region Encryption Gateway - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

Secure Cloud (Zix) Encryption Gateway - Operational

100% - uptime
Oct 2024 · 99.36%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Secure Cloud (Zix) Secure Message Portal - Operational

100% - uptime
Oct 2024 · 99.48%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Secure Cloud (Zix) Advanced Threat Protection - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Zix (OpenText) encryption is experiencing an issue that is causing message rejections that may be intermittent. This issue is impacting Zix encryption customers.
  • Resolved
    Resolved

    Zix (OpenText) has updated the status of the incident and believes they have found and resolved the issue.

    If you are still experiencing issues, please contact us by open a support ticket at https://caredesk.entrustedmail.com

    Thank you,

    EntrustedMail Support Team.

  • Investigating
    Investigating

    Engineers are still looking into the cause of the issue.

Nov 2024

No notices reported this month

Oct 2024

Email delays caused by a Zix Encryption partial outage. We will update this alert as we get more information from Zix engineering.
  • Resolved
    Resolved

    This incident has been resolved. We do apologize for this inconvenience.

  • Identified
    Identified

    No new emails should be delayed however the ones that were backlogged during the high severity issue are starting to process out to the intended recipient.

  • Investigating
    Investigating
    We are currently investigating this incident.
Zix Secure Portals are inaccessible.
  • Resolved
    Resolved

    The Zix Portal service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs on a fiber cut at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.

    We apologize for the outage.

  • Identified
    Identified

    The Zix engineering team has located the issue and are actively working to resolve the issue.

  • Investigating
    Investigating

    Zix engineers are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.

Oct 2024 to Dec 2024

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